Shipping policy

Effective Date: 25/02/2026

We aim to ship fast, pack properly, and keep your karts running.

Here’s how shipping works.

1. Order Processing Times

Stocked goods ordered before 2pm Monday–Friday are normally dispatched the same working day.

Orders placed after 2pm are normally dispatched the next working day.

Oversized, special-order and pre-order items may require additional processing time or have a longer lead time. Where applicable, this will be shown on the product page or confirmed with you.

During busy periods or peak season, processing may occasionally take a little longer — we’ll always aim to move quickly.

Working days = Monday to Friday (excluding UK public holidays).

2. Shipping Methods

We use trusted courier partners for:

  • Standard parcel delivery
  • Express services (where selected at checkout)
  • Pallet freight for bulk or trade orders

Delivery options and estimated times will be shown at checkout.

Delivery timeframes are estimates, not guarantees.

3. UK Delivery

Standard UK delivery typically arrives within 2–4 working days after dispatch.

Express delivery options may be available depending on postcode.

Once dispatched, you will receive tracking details by email.

4. EU & International Delivery

We ship internationally.

Please note:

  • Delivery times vary by destination
  • Customs clearance may cause delays outside our control
  • Import duties, VAT, and local taxes are the responsibility of the customer unless stated otherwise

We do not control customs processes.

If a shipment is refused due to unpaid duties, return shipping and associated fees may be deducted from your refund.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Weight
  • Size
  • Destination
  • Service level selected

Trade pallet rates may be quoted separately.

We reserve the right to contact you if shipping has been significantly under-calculated due to weight or volumetric error.

6. Risk & Responsibility
For Consumers, risk in the goods passes when the goods come into the physical possession of the Consumer or a person identified by the Consumer to receive them, subject to applicable law. For Business Customers, risk passes on delivery unless otherwise agreed in writing. If an incorrect or incomplete delivery address supplied by the customer causes a failed delivery, additional reasonable redelivery costs may apply.

7. Damaged in Transit
If goods arrive damaged, please notify us as soon as reasonably possible and, where possible, provide photographs of the goods and packaging and retain the packaging while we investigate. Prompt notification helps us make claims against the courier. For Consumers, failure to report damage within 48 hours does not remove or restrict statutory rights.

10. Delivery Delays
Delivery estimates are not guarantees unless we expressly agree a guaranteed delivery date. Delays may occur because of couriers, customs, weather, industrial action or events outside our reasonable control. For Consumers, nothing in this policy limits statutory delivery rights or remedies, including rights arising where goods are not delivered within an agreed or legally required period. For Business Customers, we are not liable for indirect or consequential losses resulting from delivery delay to the extent permitted by law.