Politique d’expédition

Effective Date: 25/02/2026

We aim to ship fast, pack properly, and keep your karts running.

Here’s how shipping works.

1. Order Processing Times

Orders are typically processed within 1–2 working days.

During busy periods, product launches, or peak season, this may extend slightly — we’ll always aim to move quickly.

Orders placed after 2pm may ship the next working day.

Working days = Monday to Friday (excluding UK public holidays).

2. Shipping Methods

We use trusted courier partners for:

  • Standard parcel delivery

  • Express services (where selected at checkout)

  • Pallet freight for bulk or trade orders

Delivery options and estimated times will be shown at checkout.

Delivery timeframes are estimates, not guarantees.

3. UK Delivery

Standard UK delivery typically arrives within 2–4 working days after dispatch.

Express delivery options may be available depending on postcode.

Once dispatched, you will receive tracking details by email.

4. EU & International Delivery

We ship internationally.

Please note:

  • Delivery times vary by destination

  • Customs clearance may cause delays outside our control

  • Import duties, VAT, and local taxes are the responsibility of the customer unless stated otherwise

We do not control customs processes.

If a shipment is refused due to unpaid duties, return shipping and associated fees may be deducted from your refund.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Weight

  • Size

  • Destination

  • Service level selected

Trade pallet rates may be quoted separately.

We reserve the right to contact you if shipping has been significantly under-calculated due to weight or volumetric error.

6. Risk & Responsibility

Risk passes to you once goods are delivered to the address provided.

If parcels are marked as delivered by the courier:

  • Responsibility transfers to the recipient

  • We are not liable for theft after delivery

If your delivery address is incorrect or incomplete, we are not responsible for failed delivery.

7. Damaged in Transit

If goods arrive damaged:

  • Notify us within 48 hours of delivery

  • Provide clear photos of packaging and product

  • Keep all packaging materials

Failure to report within this window may affect our ability to claim against the courier.

We will arrange replacement or refund where appropriate.

8. Lost Shipments

If tracking shows no movement for an extended period, contact us.

We will:

  • Open a courier investigation

  • Provide updates

  • Issue replacement or refund once confirmed lost

Courier investigations may take several working days.

9. Bulk & Trade Orders

Large or pallet shipments:

  • May require scheduled delivery

  • May incur additional freight costs

  • Must be checked upon arrival

Business customers must report shortages or damage within 24 hours.

10. Delivery Delays

We are not liable for delivery delays caused by:

  • Couriers

  • Customs

  • Weather

  • Industrial action

  • Force majeure events

Operational downtime resulting from delayed delivery is not our responsibility.

Tracks should maintain appropriate spare stock to mitigate risk.