Politique de confidentialité
Rental Kart Parts Ltd
Business Terms and Conditions
& Privacy Policy
For Business Customers Only
Version date: 19 April 2026
Part 1 — Terms and Conditions
IMPORTANT NOTICE: These Terms and Conditions govern the supply of goods by Rental Kart Parts Ltd exclusively to business customers. By placing an order with us you confirm that you are acting in the course of a business and not as a consumer. These Terms exclude certain statutory rights that would otherwise apply to consumer transactions.
1. Supplier Identification
rentalkartparts.com is operated by, and all goods are supplied by, Rental Kart Parts Ltd. We are registered in England and Wales under company number 17031346.
Registered office: 8 North Lodge Cottages, Ropsley, Lincolnshire, NG33 4AT
Trading/operational address: Glebe Farm, Welby Road, Oasby, Lincolnshire, NG32 3AQ
Telephone: +44 (0)1276 29738
Email: sales@rentalkartparts.com
VAT number: [VAT NUMBER TBA]
2. Interpretation
In these Terms and Conditions:
• "Buyer" means the business entity placing an order with us.
• "Goods" means any products, parts, or items supplied by us pursuant to a contract.
• "Contract" means the agreement between us and the Buyer for the supply of Goods, formed in accordance with clause 3.
• "Terms" means these Terms and Conditions as amended from time to time.
• "Working Day" means any day other than a Saturday, Sunday, or UK public holiday.
3. Ordering and Contract Formation
Orders may be placed via rentalkartparts.com, by email, or by telephone. Any order placed by the Buyer constitutes an offer to purchase the specified Goods subject to these Terms.
We will acknowledge receipt of your order by automated email. This acknowledgement is not acceptance and does not form a binding contract. A contract is only formed when we send a separate written acceptance email confirming the order and applicable shipping costs.
We reserve the right to decline any order at our sole discretion, including where goods are unavailable, the order cannot be fulfilled, or we do not deliver to the relevant destination.
The Buyer is responsible for ensuring that any specification, quantity, or technical requirement included in their order is accurate. We accept no liability for errors arising from incorrect information provided by the Buyer.
These Terms shall apply to all Contracts to the exclusion of any other terms that the Buyer seeks to impose or incorporate, including any terms contained in the Buyer's purchase order, confirmation, or other document.
4. Price and Delivery Costs
Prices displayed on our website are indicative and subject to change without notice. The price applicable to your order will be the price confirmed in our acceptance email.
All prices are exclusive of VAT (where applicable) and delivery costs, unless expressly stated otherwise. Delivery costs will be calculated and confirmed to the Buyer before the contract is concluded.
In the event of a pricing error, we are not obliged to supply Goods at the incorrect price. We will notify you and offer the option to proceed at the correct price or cancel the order with a full refund of any payment made.
5. Payment Terms
Payment terms are agreed on an account-by-account basis and confirmed in writing at the time of account opening or order acceptance. Where no specific terms have been agreed, payment is required in full prior to dispatch.
We accept the following payment methods:
• UK debit/credit card (Visa, Mastercard, Amex) — no surcharge.
• Non-UK debit/credit card (Visa, Mastercard, Amex) — a surcharge of 2.5% applies.
• Bank transfer — for non-UK transfers the following processing charges apply: European transfers £15; Middle East transfers £21; Rest of World transfers £18.
If the Buyer fails to make payment by the due date, we reserve the right to:
• Charge interest on the overdue amount at the rate of 8% per annum above the Bank of England base rate from time to time, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, accruing daily from the due date until the date of actual payment.
• Claim reasonable debt recovery costs in accordance with that Act.
• Suspend or cancel any outstanding orders or deliveries until payment is received in full.
• Withdraw any agreed credit terms and require payment in advance for future orders.
6. Availability and Delivery
All orders are subject to availability. We cannot guarantee continuous availability of any product. Where an item is unavailable we will notify you promptly.
We deliver globally, except to countries subject to current UK trade embargoes or international sanctions.
We will use reasonable endeavours to dispatch Goods within 14 Working Days of our acceptance of the order, unless a specific date is agreed in writing or the Goods are custom or branded items, in which case we will advise an estimated lead time.
Delivery dates are estimates only. Time for delivery is not of the essence unless expressly agreed in writing. We will not be liable for any loss arising from reasonable delivery delays.
We are not responsible for delays caused by the Buyer's failure to provide accurate delivery information or the unavailability of a person to accept delivery. The Buyer is responsible for arranging redelivery or collection in such circumstances.
Risk in the Goods passes to the Buyer on delivery. Title to the Goods does not pass until we have received payment in full for those Goods and all other sums due from the Buyer to us.
7. Retention of Title
Until full payment has been received for the Goods and all other amounts owed to us by the Buyer:
• Title to the Goods remains vested in us.
• The Buyer holds the Goods as bailee for us and must store them separately, clearly identified as our property, and properly insured.
• We may at any time require the Buyer to deliver up the Goods, and if the Buyer fails to do so we may enter the Buyer's premises (or those of any third party) to repossess them.
• The Buyer may resell or use the Goods in the ordinary course of its business, but must account to us for the proceeds of sale to the extent of our interest in the Goods.
8. Returns Policy
The Buyer may return Goods within 14 days of delivery, subject to the following conditions:
• Returns must be authorised in writing by us prior to being sent. Unauthorised returns will not be accepted and will be returned to the Buyer at the Buyer's cost.
• To request a return, the Buyer must contact us at sales@rentalkartparts.com stating the order number, reason for return, and the Goods to be returned.
• Goods must be returned in their original, unused, and undamaged condition, in original packaging, and accompanied by proof of purchase.
• The cost of return shipping is the Buyer's responsibility unless the Goods are confirmed by us to be defective or incorrectly supplied.
• We reserve the right to apply a restocking charge of up to 25% of the invoice value where Goods are returned in good condition but the Buyer has simply changed its mind or ordered in error.
The following Goods are not eligible for return:
• Goods made to the Buyer's specifications or clearly personalised.
• Goods that have been used, installed, modified, or damaged after delivery.
• Goods that have deteriorated due to improper storage by the Buyer.
• Goods expressly sold as non-returnable, liquidation, or clearance stock.
Refunds for authorised returns will be processed within 14 Working Days of our receipt and inspection of the returned Goods, using the same payment method as the original purchase.
9. Defective Goods and Warranty
We warrant that on delivery the Goods will conform in all material respects to any specification agreed in writing, be of satisfactory quality (within the meaning of the Sale of Goods Act 1979), and be fit for any purpose expressly made known to us in writing prior to the order.
If the Buyer discovers that Goods are defective, it must notify us in writing within 7 days of discovery (and in any event within 6 months of delivery), providing reasonable details and photographic evidence where practicable.
Where a valid warranty claim is accepted, we will at our option repair or replace the defective Goods, or issue a credit note or refund. This is the Buyer's sole remedy for defective Goods.
The warranty does not apply where:
• The defect arises from fair wear and tear, wilful damage, negligence, abnormal working conditions, or misuse.
• The Goods have been altered, modified, or repaired without our written consent.
• The defect arises from the Buyer's failure to follow our (or the manufacturer's) instructions.
• The Buyer has not notified us within the timeframes set out above.
10. Limitation of Liability
Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraudulent misrepresentation; (c) any liability that cannot by law be excluded or limited.
Subject to the above, our total aggregate liability to the Buyer in respect of any Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total value of the relevant order giving rise to the claim.
We shall not be liable to the Buyer, whether in contract, tort, or otherwise, for any:
• Loss of profit, revenue, or anticipated savings.
• Loss of business, contracts, or goodwill.
• Business interruption losses.
• Loss of data or information.
• Indirect, special, or consequential losses of any kind.
These exclusions apply even if we have been advised of the possibility of such losses. The Buyer acknowledges that these limitations are reasonable given the nature of a B2B supply relationship and are reflected in the pricing of the Goods.
11. Dispute Resolution
In the event of any dispute, difference, or claim arising out of or in connection with these Terms or any Contract, the parties shall follow the following tiered process before commencing court proceedings:
Step 1 — Negotiation: Either party may serve written notice on the other identifying the dispute in reasonable detail. The parties shall use good faith efforts to resolve the dispute through direct negotiation between senior representatives within 20 Working Days of that notice.
Step 2 — Mediation: If the dispute is not resolved under Step 1, either party may refer it to mediation administered by the Centre for Effective Dispute Resolution (CEDR) or another mutually agreed mediator. The costs of mediation shall be shared equally unless otherwise agreed. The parties shall participate in good faith.
Step 3 — Litigation: If the dispute remains unresolved following mediation, either party may commence proceedings in the courts of England and Wales in accordance with clause 15.
Nothing in this clause prevents either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction.
12. Force Majeure
We will not be liable for any delay or failure to perform our obligations under any Contract where such delay or failure results from circumstances beyond our reasonable control, including but not limited to: acts of God, fire, flood, earthquake, explosion, pandemic, epidemic, war, terrorism, civil commotion, strikes or industrial action, failure of third-party logistics providers, import or export restrictions, or governmental action.
If a force majeure event occurs, we will notify the Buyer as soon as reasonably practicable. If the event continues for more than 60 days, either party may terminate the affected Contract on written notice, and we will refund any payment made for Goods not yet delivered.
13. Intellectual Property
All intellectual property rights in our website, product descriptions, images, and documentation remain vested in Rental Kart Parts Ltd or our licensors. The Buyer must not reproduce, copy, or use such materials without our prior written consent.
14. General
Entire Agreement: These Terms, together with our acceptance email and any agreed specification, constitute the entire agreement between the parties and supersede all prior representations, negotiations, or agreements relating to the subject matter.
Implied Terms: To the fullest extent permitted by law, all implied terms, conditions, and warranties (including those arising under the Sale of Goods Act 1979 sections 13 to 15) are excluded from all Contracts, save that implied terms as to title (section 12) are not excluded. The Buyer acknowledges that this exclusion satisfies the reasonableness requirement of the Unfair Contract Terms Act 1977 given the commercial nature of the relationship.
Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable, it will be modified to the minimum extent necessary to make it valid, or if that is not possible, severed, without affecting the remaining provisions.
Waiver: No failure or delay by us in exercising any right or remedy constitutes a waiver of that right or remedy. Any waiver must be given in writing.
Assignment: The Buyer may not assign or transfer any rights or obligations under a Contract without our prior written consent. We may assign or subcontract our obligations on written notice to the Buyer.
Third Party Rights: No person other than the parties to a Contract shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
Notices: Any formal notice under these Terms must be in writing and delivered by email (with delivery confirmation) or first-class post to the addresses set out in clause 1 or as otherwise notified in writing.
Amendments: We may update these Terms from time to time. The Terms in force at the date of the relevant order will apply to that Contract.
15. Governing Law and Jurisdiction
These Terms and all Contracts formed under them are governed by the laws of England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising out of or in connection with these Terms or any Contract, except as provided in the dispute resolution clause above.
Part 2 — Privacy Policy
Rental Kart Parts Ltd is committed to protecting the personal data of individuals at our business customers, suppliers, and contacts. This Privacy Policy explains how we collect, use, store, and share personal data, and sets out the rights of individuals whose data we process. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to personal data collected in connection with our business operations, website use, and commercial relationships. It is not directed at consumers.
1. Who We Are (Data Controller)
Rental Kart Parts Ltd (company number 17031346) is the Data Controller responsible for your personal data.
Registered office: 8 North Lodge Cottages, Ropsley, Lincolnshire, NG33 4AT
Trading address: Glebe Farm, Oasby, Lincolnshire, NG32 3AQ
Data Protection Contact: Simon Heap
Email: sales@rentalkartparts.com
Telephone: +44 (0)1276 29738
2. Personal Data We Collect
We collect and process the following categories of personal data:
• Names and job titles of contacts at business customer and supplier organisations.
• Business email addresses and telephone numbers.
• Business postal addresses and delivery addresses.
• IP addresses, browser type, and operating system (collected automatically when you visit our website).
• Product usage information, application methods, and equipment details provided by contacts for the purpose of technical support and product selection advice.
• Payment and transaction records (processed securely; we do not store full card details).
• Communications records including emails and telephone call logs.
We do not knowingly collect special category personal data (such as health, racial or ethnic origin, or political opinions) and request that contacts do not provide such information.
3. Lawful Basis for Processing
We process personal data on the following lawful bases:
• Contract performance (Article 6(1)(b) UK GDPR): processing necessary to fulfil orders, manage accounts, arrange delivery, and provide after-sales support.
• Legitimate interests (Article 6(1)(f) UK GDPR): processing necessary for our legitimate business interests including account management, fraud prevention, improving our products and services, and direct marketing to existing business contacts. We have assessed that these interests are not overridden by the rights of the individuals concerned.
• Legal obligation (Article 6(1)(c) UK GDPR): processing required to comply with legal obligations such as tax, accounting, and regulatory requirements.
• Consent (Article 6(1)(a) UK GDPR): where we rely on consent (e.g. for SMS marketing or email marketing to new contacts), we will obtain this separately and record it. Consent may be withdrawn at any time.
4. How We Use Your Personal Data
We use personal data for the following purposes:
• Processing and fulfilling orders and managing the contractual relationship.
• Communicating about orders, deliveries, and after-sales support.
• Sending marketing information about our products and services to business contacts (subject to the right to opt out at any time).
• Improving our products, services, and website.
• Maintaining accurate financial and business records.
• Preventing fraud and ensuring the security of our systems.
• Processing warranty claims and complaints.
You may opt out of marketing communications at any time by using the unsubscribe link in any marketing email or by contacting us at sales@rentalkartparts.com.
5. Who We Share Your Data With
We do not sell personal data. We share personal data only where necessary, with the following categories of recipient:
• Logistics and courier providers: delivery name, address, and telephone number shared for the purpose of fulfilling deliveries.
• Email marketing platform (Go High Level): business contact name, email address, and consent/subscription status. Go High Level's privacy policy is available at https://www.gohighlevel.com/privacy-policy.
• Accounting and CRM software providers: as necessary to maintain business records.
• Professional advisers: solicitors, accountants, and insurers, where necessary.
• Regulatory or law enforcement authorities: where required by law or legal process.
We do not share personal data with third parties for their own independent marketing purposes.
6. International Data Transfers
Some of our third-party service providers are based outside the United Kingdom, meaning personal data may be transferred to and processed in countries outside the UK. These include providers in the European Economic Area (EEA), the United States, and other jurisdictions globally.
Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place, including:
• Transfers to countries that have received a UK adequacy decision from the Secretary of State.
• Where no adequacy decision exists, transfers made pursuant to the UK International Data Transfer Agreement (IDTA) or standard contractual clauses approved for use under UK law.
• Other lawful transfer mechanisms as permitted under UK GDPR.
You may request further information about our international transfer safeguards by contacting our Data Protection Contact.
7. Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected. Our standard retention periods are:
• Customer order and transaction records: 7 years from the end of the relevant financial year (to comply with HMRC requirements).
• General business correspondence and account records: 6 years from the end of the relevant contract (consistent with the Limitation Act 1980).
• Marketing consent records: for the duration of the marketing relationship plus 2 years.
• Website log files and analytics data: up to 12 months, unless required for longer for security or legal purposes.
• Job applicant data: 6 months from the conclusion of the recruitment process unless the applicant consents to longer retention.
After the applicable retention period, personal data is securely deleted or anonymised. We reserve the right to retain data for longer where required by law or legitimate legal proceedings.
8. Cookies
Our website (rentalkartparts.com) uses cookies and similar tracking technologies. Cookies are small text files placed on your device that help us operate the site, analyse usage, and deliver relevant content.
We use the following categories of cookies:
• Strictly necessary cookies: essential for the website to function. These cannot be disabled.
• Analytics cookies: help us understand how visitors use the site (e.g. Google Analytics). These are only set with your consent.
• Marketing/tracking cookies: used to deliver relevant advertising and track campaign effectiveness. These are only set with your consent.
You can manage your cookie preferences through our cookie consent tool on the website, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the site.
9. Security
Rental Kart Parts Ltd implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. These include access controls, encrypted data transmission, and staff training.
Access to personal data is restricted to authorised personnel only. All staff with access to personal data are required to comply with our data protection policies.
No transmission of data over the internet can be guaranteed as entirely secure. Any transmission is at the sender's own risk. We will notify affected individuals and the ICO in the event of a personal data breach as required by UK GDPR.
10. Your Rights
Under UK GDPR, individuals whose personal data we process have the following rights:
• Right of access: to request a copy of personal data we hold about you (subject access request).
• Right to rectification: to request correction of inaccurate or incomplete personal data.
• Right to erasure: to request deletion of personal data in certain circumstances.
• Right to restrict processing: to request that we limit the way we use your data in certain circumstances.
• Right to data portability: to receive personal data in a structured, commonly used, machine-readable format.
• Right to object: to object to processing based on legitimate interests or for direct marketing purposes.
• Rights related to automated decision-making: we do not currently carry out solely automated decision-making that produces legal or similarly significant effects.
To exercise any of these rights, please contact our Data Protection Contact using the details in clause 1. We will respond within one calendar month. We may need to verify your identity before processing your request.
11. Right to Complain to the ICO
If you are not satisfied with how we handle your personal data or respond to your rights request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.
ICO website: https://ico.org.uk
ICO helpline: 0303 123 1113
ICO address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would, however, welcome the opportunity to address any concerns before you contact the ICO and encourage you to contact us in the first instance.
12. Email Communications
Where you opt in to our email marketing service, all email communications are conducted on a lawful basis in compliance with UK GDPR and the Privacy and Electronic Communications Regulations 2003 (PECR).
Our email marketing platform is Go High Level. Only business contact name, email address, consent status, and subscription date are held within this system. Go High Level's privacy policy is available at https://www.gohighlevel.com/privacy-policy.
Marketing emails may contain tracking technologies (tracked links, read receipts) that record data including open times, click activity, IP addresses, and geographic information, where consent has been obtained.
13. SMS / Text Messages
13.1 Programme description: Our SMS programme provides messages for order updates, appointment reminders, customer service notifications, and occasional marketing communications to opted-in contacts. Message frequency varies.
13.2 Opting out: Text STOP to the number provided at any time to unsubscribe. We will confirm unsubscribe status by return SMS. Text START to re-subscribe.
13.3 Help: Reply HELP to any SMS for assistance, or email sales@rentalkartparts.com.
13.4 Carrier liability: Carriers are not liable for delayed or undelivered messages.
13.5 Rates: Standard message and data rates may apply. Contact your provider for details.
13.6 Recurring messages: By opting in you authorise us to send recurring SMS messages. Consent to recurring messages is not a condition of purchasing Goods.
13.7 Prohibited content: We will never send phishing, smishing, social engineering, or unlawful content.
13.8 Data protection: SMS opt-in data is not shared with third parties other than the aggregators and platform providers necessary to deliver the SMS service. It will not be used for third-party marketing.
14. Changes to This Privacy Policy
Rental Kart Parts Ltd reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify affected individuals by email or by posting a notice on our website. The current version will always be available at rentalkartparts.com. Continued engagement with us following notification of material changes constitutes acceptance of the updated policy.
© 2026 Rental Kart Parts Ltd. All rights reserved.
Company No. 17031346 | Registered in England and Wales | [VAT NUMBER TBA]